سياسة الإرجاع والاستبدال

Return and Exchange Policy - Abraj Al Rofef Establishment At Abraj Al Rofef, we believe that our relationship with the customer begins after the sale process and does not end there. To ensure a professional and reliable shopping experience, we provide the following regulations for product return and exchange procedures: First: The Time Frame Abraj Al Rofef store grants its valued customers the right to request an exchange or refund within a maximum period of 7 working days starting from the date of receipt of the shipment. Second: The Procedure for Placing an Order To facilitate procedures and speed up processing, please contact our customer service team via WhatsApp at the following number: Contact Number: 0532785554 Requirements: Please send a message including (Order Number) and (Reason for Return or Exchange) clearly. Third: Return Acceptance Criteria To successfully process the return, the product must meet the following standards: - The product is in its "original" condition (completely new, not installed or used). - Commitment to return the product in its original box, including all manuals and installation tools. Fourth: Exceptions to the Policy Due to manufacturing specificity, we apologize for accepting or exchanging "shelf covers" products, as they are considered non-returnable items, except in two cases: - Presence of a clear technical defect or manufacturing flaw. - Receiving a different size than recorded in the order details. Fifth: Fees and Logistics Services The shipping cost depends on the reason for the return according to the following cases: - Store Fault: If a damaged or incorrect product is received, Abraj Al Rofef bears all shipping expenses to and from the customer. - Customer’s Desire (Change of Mind): If the customer wishes to return without a defect, a deduction of 50 Riyals as shipping fees for the transportation company will be applied. Sixth: Shipment Inspection Protocol To protect your rights, please follow these steps upon receipt: - Apparent Standards: If you notice damage to the carton or a shortage in the number of parcels, inform us immediately and document this with the delivery representative. - Internal Damage: If hidden damage is discovered after opening the product, provide clear photos via the approved number above within 24 hours of receipt. Seventh: Financial Settlements Refund procedures are processed immediately upon the arrival of the shipment at our warehouses and passing the technical inspection stage. Amounts are refunded solely through the same channel used for payment (credit card, Mada, etc.). Note: The amount may take between 7 to 15 working days to reflect in your bank account, depending on the policy of the issuing bank.